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Returns policy

Craft Jewellers is renowned for crafting unique, custom-designed jewellery tailored to your individual preferences. These items, while non-refundable under our standard policy, are eligible for exchange or refund within the premium's coverage period if they don't meet your expectations. At Craft Jewellers, we understand the importance of ensuring your complete satisfaction when purchasing our bespoke jewellery.

To provide you with added peace of mind, we offer a refund insurance premium that you can purchase with us, designed to enhance your shopping experience. This premium offers comprehensive 14-day exchange or refund protection, covering various scenarios to ensure your full satisfaction with your Craft Jewellers purchase.

Coverage Details:
The Refund Insurance Premium offers a comprehensive 14-day exchange or refund protection for all eligible purchases. This premium covers a wide range of scenarios, ensuring that you are fully satisfied with your Craft Jewellers purchase.
Covered Scenarios:
Change of Mind: You have the flexibility to initiate an exchange or request a refund within 14 days from the date of delivery if you change your mind. This protection includes various situations, such as selecting a different size or color, or deciding on a different piece from our collection.
Quality Assurance: Craft Jewellers is committed to delivering exceptional quality and craftsmanship. If you receive an item that doesn't meet our stringent quality standards, the refund Insurance Premium ensures that you have the option to exchange it or request a full refund.

The Refund Insurance Premium does not cover the loss or damage of your jewellery. Any claims related to lost items or damages should be addressed separately.
Enquiring About the Premium:
To take advantage of the Refund Insurance Premium, please contact our Customer Care team. They will provide you with all the details you need to ensure your purchase is protected.

Policy Duration:
This premium is valid for 14 days from the date of delivery, providing you with ample time to evaluate your Craft Jewellers purchase and make an informed decision.
We are here to ensure your satisfaction, and our Refund Insurance Premium is designed to provide you with added peace of mind. To inquire about this premium or if you have any questions, please feel free to contact our Customer Care team at

Thank you for choosing Craft Jewellers, where your satisfaction is our priority.